Contact us
We try to reply to all messages in a timely fashion.
EMAIL: krystal.nzraw@gmail.com
Daisychain Returns & Exchanges
We want you to love your Daisychain purchase. If something isn’t right, please get in touch so we can help.
Plants, pots & gifts
We’re happy to exchange plants, pots and other non-perishable gifts for change of mind, subject to availability. Items must be returned in their original condition with proof of purchase. Plants must be healthy and in their original pot.
Please contact us before returning an item to arrange your exchange. We don’t offer refunds for change of mind. Return and redelivery costs for change-of-mind exchanges are the customer’s responsibility.
Fresh flowers
Because fresh flowers are perishable and arrangements are prepared to order, we don’t offer refunds or exchanges for change of mind.
This does not affect your rights if your flowers arrive damaged, are not of acceptable quality or do not match what you ordered.
If something goes wrong
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where possible, photographs so we can assess the issue.
We’ll put things right with an appropriate repair, replacement or refund in accordance with the New Zealand Consumer Guarantees Act. Replacements depend on availability; if a suitable replacement isn’t available, we’ll arrange an appropriate alternative remedy, including a refund where required.
We’ll cover reasonable return or redelivery costs where the issue is our responsibility.
Your consumer rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
To arrange a return or discuss an order, please contact us through our website’s contact page.
